Fishponds Car Hire Privacy Policy

Data We Gather

We gather and manage various types of personal information, including:

How We Handle Your Data

Your personal information serves these key purposes:

• Service Provision and Contract Fulfillment:
  • We process and manage your vehicle rental bookings and agreements to ensure a smooth experience. This includes verifying your identity and confirming that you meet our rental criteria. We facilitate the vehicle collection and return procedures, as well as handle payments, deposits, and any applicable charges associated with your rental.
• Customer Communication for Service Fulfillment and Support:
  • Delivering booking confirmations, essential updates, and rental details. Addressing your inquiries and offering customer assistance. Informing you about any changes to our services or policies.
• Marketing Consent and Legitimate Interest Policies:
  • We will send you promotional offers, newsletters, and service updates if you have given consent or we have a legitimate interest. You can opt out whenever you choose.
• Service Enhancement for Customer Benefit:
  • Evaluating website interactions to refine user experience and functionality. Conducting research to improve our vehicle fleet and service offerings.
• Regulatory Adherence (Legal Responsibility):
  • Adhering to legal, regulatory, and tax obligations. Protecting against fraud and maintaining service integrity. Addressing disputes and upholding our terms and conditions.

Information Exchange

Sharing Your Information

• Rental Partners: We collaborate with third-party providers, including payment processors and IT support services, who are contractually required to safeguard your data.

We do not share your personal information with third parties for marketing.

4. Secure Your Data

We take significant steps to safeguard your personal information from unauthorized access, modification, disclosure, or destruction. Our strategies incorporate encryption, strict access controls, secure servers, and routine security evaluations. Despite these measures, it is important to acknowledge that no method of online transmission or electronic storage can guarantee complete security.

Data Retention Policy

We keep your personal information only for as long as needed to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. The duration for retaining information varies based on the type of data and the specific circumstances of its processing.

6. Your Rights Explained

Your rights under UK data protection law

• Access to Your Information: Obtain your personal information records from us.

Contact us below to exercise your rights.

Cookies and Tracking Practices

At Car Hire Fishponds, we utilize cookies and related technologies to improve your online experience, monitor website traffic, and customize content to your preferences. You can adjust your cookie settings directly within your browser to control how we collect and use this information.

8. Updates to Policy

We may revise this Privacy Policy from time to time to align with changes in our practices or legal obligations. Any updates will be published on this page, accompanied by a new "Last Updated" date. We recommend checking this policy periodically to stay informed about our privacy practices.

Contact Fishponds Car Hire

For inquiries regarding our Privacy Policy or data practices, please reach out to us.